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RioNET users should reference the following Guides for assistance with the password changing, first log-in process, wireless and troubleshooting help with our services.
We provide assistance with Apple products which include Macintosh, iMac, iPhone and the iPad. These services are open to students and faculty alike. For hardware issues, you should contact a nearby Apple store. The nearest Apple locations to Rio Grande are at Easton (614-478-5592) or Polaris (614-987-1430) in the Columbus area.here
Audio-Visual Equipment (Projectors, Podiums, etc.)
IDMS provides support for all audio and video equipment on campus with the exception of the theater. Examples of AV equipment include multimedia podiums, overhead and LCD projectors, sound systems, videoconferencing equipment, SMART Boards, radio studio equipment, video cameras, etc. We also provide video and audio duplication.
Rio Grande offers several online and hybrid classes to students. Our team offers support for Blackboard and the Graduate Forum. If you are having difficulty accessing your course or having other difficulties within an online course and can log into your Rio Grande e-mail, contact us. If you cannot log into your student e-mail contact Allen Hudson (firstname.lastname@example.org) at Campus Computing and Networking.
Rio Grande Cable Access (CH15)
RGCA, Channel 15 is a local access channel operated by the University of Rio Grande. It provides an outlet for student-produced shows and programming. It promotes activities of interest to students and local viewers. We are always in search of content to better serve the student population. If you have any ideas or would like to produce a show contact us.
Rio Grande has three videoconferencing classrooms on campus: Anniversery Hall Rm. 202, Bob Evans Farms Hall Rm. 111, Wood Hall Rm. 228. Each of these rooms is equipped with a Polycom system. We provide support for the sound, video, and videoconferencing systems in these rooms. If you are having problems with this equipment, please contact us.
The University of Rio Grande & Rio Grande Community College websites are maintained by a variety of authors spanning the campus. If you are having trouble accessing, adding, deleting or creating content, please feel to contact us.
Computer Lab Support
Rio Grande provides computer lab services throughout the campus. Each computer lab contains computers (number varies) with specialized educational software, usually a printer and internet access. Most computer labs are closed with the exception of two open labs (Davis Library and Rhodes Student Center).
RioNET email is comprised of two separate email systems; one for staff & faculty, and the other for students. All email related issues are handled by the office of Campus Computing & Networking. Students – Hosted by Microsoft Office 365. Staff & Faculty – Hosted by Microsoft Office 365. Prior to being able to use either email system, all users (staff, faculty, and students) must activate their RioNET accounts. Please use our Password Portal to activate your RioNET account. Your new password must be between 6-16 characters in length, and cannot contain spaces.. If you cannot access your account, need help configuring email on your mobile device, or just have some general questions about email, then CC&N can help.
Rio Grande provides network and Internet connection services for all staff, faculty, and students. 1Gbps wired Ethernet (IEEE 802.3) connections are available for all campus computers, residents, and some classrooms. Students in residence halls need to provide their own straight/patch Ethernet cable, which can be purchased from the Rio Grande Bookstore. One port per pillow is the standard in the residence halls. For rooms that do not have enough connections, switches can be borrowed from Campus Computing & Networking for free. Routers, servers, and related devices are prohibited from campus without prior approval from CC&N.. IEEE 802.11b/g wireless connections are also available in several locations across campus. Two wireless networks, RioGuest & RioSecure, are accessible to all guests, students, staff, and faculty. CC&N requires all computers connecting to RioNET & ResNET to be updated, have adequate antivirus, and anti-malware protection. Contact Campus Computing & Networking for more information on connecting to the secure wireless and obtaining recommended software.
Campus Computing and Networking provides desktop support for the entire campus. Faculty and staff members are assigned a computer ranging from desktops to laptops. We also provide support ranging from hardware to software installation/troubleshooting to virus removal and much more.
Rio Grande proudly announces all new wireless networking equipment throughout all campus buildings and soon outdoor areas. A separate WiFi FAQs section now exists to handle most common questions. RioGuest is the recommended network for visitors to campus. RioSecure is for all students, faculty & staff with RioNet user accounts. Specific connection issues should be directed to the Campus Computing & Networking staff.
Student Information System/Student Space
MIS provides support for Student Space. Student Space is our student information system that allows individuals to check their grades, register and manage their classes schedules. MIS is also responsible for completing institutional research, maintaining administrative software for the campus, and all internal, state and federal reporting. Please feel free to contact us if you have any questions.
Virtual Office Systems/VOS
MIS hosts most all of the campus business systems off-campus in a commercial data center with redundant site data backups. VOS hosts the MIS business applications is a Citrix virtualized environment which requires users to have a VOS username and password. Please feel free to contact us if you need access to VOS or if you have any questions.
Does Rio Grande have wireless networking on campus and where?
The campus has wireless networking equipment in every building, including the Residence Halls, Davis Library, dining facilities classrooms and non-academic spaces. Outdoor systems are located on Allen Hall, Moulton Hall, Lyne Center and the athletic fields.
How do I connect to RioNET Wireless?
Three main wireless networks (SSIDs) exist. RioGuest is for visitors and Windows computers needing configuration for the RioSecure Network, or devices unable to support the WPA2 Enterprise security encryption. •Display available wireless networks - several will appear. •Choose RioGuest - "RioGuest" is the wireless passphrase. •Open a web browser - it should open to first RioGuest login page. •Click Agree for the Acceptable Use Policy on the first page. •Enter your e-mail address on the second screen - click Login. •A final web page will be displayed when connected. RioSecure is for all students, faculty and staff with a RioNET username & password. This is the preferred network for wireless use. •Choose RioSecure. •A login will be displayed as your device attempts to install security certificates. •Please enter your RioNET username and password. •iOS will display a screen requesting your acceptance of two certificates. •Android will display a screen requesting "Identity" and Password Anonymous Identity may be left blank. •Windows systems require a manual process to install the certificates. Please reference the next FAQ. RioInstructional is a network for specific instructional areas.
Does the RioNET Wireless support computers, tablets and phones?
The wireless network can connect all devices capable of standard WiFi A, B, G & N standards that support secure (WPA2) networking. Without getting technical, let's say that RioNET Wireless is new and highly secure. Some older legacy wireless devices may be problematic. Campus Computing & Networking has tested several models and brands of phones, tablets and laptop computers. Each one is different in how the device requests authentication and loads our security certificates. Only Windows devices require the RioSecure for Windows (Aruba QuickConnect) installation process. Please contact Campus Computing & Networking for assistance
What does BYOD mean and is it important?
BYOD = Bring Your Own Device (also known as => Bring Your Own Disaster) Today, many people own a device which can connect to the Internet through a wireless connection. BYOD is a term used in the industry when discussing how the location permits connections from personal deivces to their Internet and how services like printing can be managed and provisioned. Other considerations involve security, loss of personal information when a device is lost and how BYOD devices could subsitiute for corprorately provided computer systems managed by the host organization. With wireless networking, special care is taken to separate corporate work networks and general Internet-only access. Only University owned computers when properly configured can access the business side of RioNET - otherwise, all systems are directed to the comodity Internet.
I am having problems. What am I doing wrong?
Not connecting is frustrating. Every effort has been made to make RioNET Wireless both robust and transparent, while still maintaining a high level of wireless security (encryption). Here are some tips... •RioGuest is a "click-through" experience providing each connection encryption through a "pre-shared key" (WPA2 PSK) - use "RioGuest" as the passphrase. •RioSecure is a higher encryption level and devices must support WPA2 EAP. This will require a RioNET valid username and password! •Users with older devices which do not support the WPA2 EAP should use the RioGuest network. RioNET Wireless supports the highest encryption standards for RioSECURE and older devices are not equipted to use this high security standard. •Windows systems must be pre-configured for RioSecure using the RioSecure for Windows process from the RioGuest network. Procedures are outlined in another FAQ. •In some instances, after running the RioSecure for Windows utility it soesn't automatically switch over to RioSecure. The user may need to select RioGuest and choose "forget". Don't worry, if you need RioGuest will show up again, This just help tell your computer to make RioSECURE the preferred & default connection. •Windows systems must have Microsoft .NET and Windows Updates installed for proper RioSecure implementation. •Apple iOS, MAC OSX, Android and other operating systems like BlackBerry and Linux will all have different experiences and steps for authentication and acceptance of WPA2 EAP security certificates. Again, Rio Grande has made every attempt to make RioNET Wireless easy to use and secure! •Help - it still won't authenticate! Please make sure you are using just your RioNET username - not your e-mail address. Passwords are case sensitive and difficult to type on phones and tablets. Be carefull and verify if you have a "Show Password" option.
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Eduroam is an international system of authentication for the wireless networks of the eduroam initiative members. Rio Grande has completed the technical infrastructure to make eduroam compliant to RioNET users. RioNET users MUST login to the RioNET "eduroam" wireless SSID first to properly prepare their device with required security certificates before using eduroam on off-campus sites. Eduroam security certificates should be ready once we complete the background task of creating a Windows certificate loading utility. iOS devices only require a RioNET user's email and password. This process is very similar to the RioSecure for Windows certificate loading process.
Expected username & passwords
Instructional Design & Media Services (IDMS) provides classroom technology planning, support and training to facilitate improved instruction and learning in the classroom and through distance learning mediums.